Privacy Policy

This Privacy Policy explains how Golgos ltd (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you use thedraculacastle.com or place an order.

1. Who we are. We are the data controller for personal data processed in connection with thedraculacastle.com. Contact us at info@thedraculacastle.com.

2. What we collect. We may collect information you provide (such as name, email, phone number, billing details, and order details), information required to secure tickets (such as visitor names or other details requested by the attraction operator), customer support communications, and basic technical data (such as IP address, device/browser data, and cookie identifiers).

3. How we use data. We use personal data to process your order, secure tickets on your behalf, deliver tickets, communicate with you, provide customer support, prevent fraud, comply with legal obligations, and improve our service. If you opt in where required, we may also send marketing communications, and you can opt out at any time.

4. Legal bases and regional compliance. We aim to comply with applicable privacy laws in the regions where we offer services. Depending on your location and the context, we process data because it is necessary to perform a contract, to comply with legal obligations, for legitimate interests (such as fraud prevention and service improvement), and/or based on your consent.

5. Sharing of data. To provide the service, we may share relevant data with the attraction operator and/or official/authorized sales channels used to purchase tickets, as well as with payment providers, IT/hosting providers, analytics providers, and customer support tools. We do not sell personal data as a business model.

6. International transfers. We may process or store personal data in any countries where we or our service providers operate. Where required by applicable law, we use appropriate safeguards for cross-border transfers.

7. Retention. We keep personal data only as long as needed for the purposes described above, including fulfilling orders, handling disputes, meeting legal/tax requirements, and preventing fraud.

8. Security. We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

9. Your rights. Depending on your location, you may have rights to access, correct, delete, restrict, object, and request portability, and to withdraw consent where processing is based on consent. To exercise rights, contact info@thedraculacastle.com. We may need to verify your identity.

10. Cookies. We may use cookies and similar technologies for essential site functions, analytics, and advertising measurement. You can manage cookies through your browser settings and, where available, our cookie controls.

11. Children. Our services are not intended for children, and we do not knowingly collect personal data from children without appropriate consent.

12. Updates. We may update this Privacy Policy by posting a new version on thedraculacastle.com.